Contract Cancellation

Having a data plan with Vodacom. There was an identity theft and someone upgraded my contract. They've added airtime in April. May took 2 iPhones.

I'm in the process of canceling my contract, which I reported last week. Today I've called to confirm if a request for Cancellation was made. Told it wasn't.

Never received communication from ***** department since April. Their direct number never rang. I don't have access to the line for the data. I've reported in April and to my suprise they loaded data to that line. All I want is to cancel the contract. Their consultants keep on selling me more products. I just want to part ways with them. They are the worst.