tB
taryn B
1 reviews | Active since Nov 2014
03 May 2019, 06:34
Contract canceled yet still debited my acc
12/3/2019 I phoned to cancel my contract and go onto prepaid. I phoned again on the 11/4/2019 to double check that it will be changed to prepaid and they confirm from May it will be on prepaid. I have received no airtime so I was happy that it was done yet when I check my bank account this morning Vodacom has debited my account for the contract. Can this please get paid back into my account ASAP!!!
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Vodacom's replyOfficial
03 May 2019, 07:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2019, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team