VN
Vasi N

1 reviews | Active since Nov 2020

02 Nov 2020, 12:08

Contract canceled, but Vodacom still debiting me!

I had a contract with Vodacom and because I did not like their service, I had my number *** ported to another service provider. Vodacom still debits me. All efforts to contact them have failed as they put me through a number of staff who cannot assist. Also tried emailing them but no response whatsoever! I am at my wit's end as I am a retiree and cannot put up with this! This is "*****ing" Vodacom, please cancel my debit order immediately and refund me what is due to me!

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Replies (2)
Vodacom
Vodacom's reply02 Nov 2020, 12:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
VN
Vasi N's update02 Nov 2020, 12:11
Reviewer Update
Thank you - awaiting a swift solution!