US
Uliza S

1 reviews | Active since Sept 2020

29 Apr 2023, 05:28

Contract canceled and paid for now money is taken

I had a contract witch ended in Jan, since I had never used the Sim cards I got with the contract I canceled the contract end of Feb because I don't receive date ect anyway... After Manny calls with vodacom I fanaly got it canceled and payed the fee to aswelll just to have vodacom deduct mo ey from me 2 mo this later for a contract that I canceled and when I called to find out why they took money all of a sudden my call was cut off

0
Replies (1)
Vodacom
Vodacom's reply29 Apr 2023, 11:05
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team