Contract cancelations poor service,misleading service promised.

Ive been a Vodacom customer for many many years. But now Im being send from pillar to post for more than a month to cancel a new upgrade contract. I was promised on the upgrade to get a Lenovo M8 tablet 24 months with the same deal I had 1gig day and 1 gig night data. All this for R169pm. When my package came on the 25th of October 2021 I saw its a Lenovo M7 tablet. I immediately called vodacom contract and cancelations departments to inform them that what I received is not what I agreed to and I asked the consultant what is the price showing on their side now for this Lenovo M7. She said its a 36 months contract 50gig day and 50gig night for R369pm. So I said they must take their package back as its not what I agreed to over the phone and they are more than welcome to listen to phone recordings. So RAM courier picked up the device with sim on 04 November 2021 ( COL***4). Again I called Vodacom upgrade and cancelations departments to inform them of pickup. Vodacom received the device and sim on 08 November 2021 ( K***). Again I called vodacom to confirm. On the 11 November I called vodacom again and they said the contract reversal was done 09 November 2021. On 18 November I called Vodacom again to find out if contract is canceled and they said yes,they I asked them about the R369 that Im going to pay now for something I didnt agree to and also a device that I dont have now. Also I cant use the sim now because I know if I can use the 50 gig that is loaded on the number *** Vodacom will charge me for it. So the 1gig I always get with number I also lost this month since I didnt want to use anything. The consultant told me all will be sorted on 1 December 2021 and then R369 vodacom deducted will be credited to my account. This morning on my vodacom app I went onto this number and again 50 gig data is loaded. So again I called vodacom and they said I must now call ***. So I called them AND they said the contract is canceled I must call VODACOM. So now Again I called Vodacom contract and cancelations departments and the consultant said to me it takes up to 30 days and they cant tell me anything why 50 gig was loaded again and the credit to my account R369. Because Ive now payed for something I dont have and something I didnt use because I was misled by the consultant who offered me the upgrade. I can also not even upgrade this number now because Ive not received an sms to confirm it. I think from my side as the Customer of Vodacom Ive done my part more than I should and the consultants that Ive spoken to over this time I called I strongly believe they are not competent to reslove issue. Because if I can go now as a unhappy customer and reverse my debit order Vodacom will not think twice to suspend my accounts but they cant reslove a stupid contract issue like this and give me feedback on my credit for R369 for December deduction.

Im very very disappointed to be treated this way and if this is the way Vodacom goes about doing Business then I believe when all my other numbers contracts comes to and end its best to take my Business elsewhere.

So i will now wait for vodacom to call me back with a competent person that knows how to sort out my issue.

Regards Leon Homann ***