EM
Elliott M

1 reviews | Active since Jul 2016

13 Jul 2016, 12:56

Contract Cancelations and ghost number

<p>I'd like to get this clear when you pay for a service you are entitled to it but when you deport your number to another network in April and now they expect me to pay for May and June even though the contract is closed. They allocated a ghost number to me which has no use and yet I am still expected to pay over R2000 and when I ask for the agents name as calls are recorded then they put the phone down on me! I am not paying for something I never received after paying the premature cancellation fee! Your staff are idiotic, useless and rude, they are totally clueless and cannot explain what the hell is going on! I received a mail from Ilanga Mall to say all is closed so why the hell am I still being billed!</p>

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Replies (1)
Vodacom
Vodacom's reply13 Jul 2016, 13:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team