NR
Ntombenhle R

1 reviews | Active since May 2024

03 May 2024, 22:32

Contract Cancelation with Vodacom SA

I have a contract with Vodacom that i wanted to cancel since October 2023. When i call them at first they told me to wait until my contract end date which was in February 2024. I called Vodacom after that and everytime their Customer Service Agents realise that i want to cancel the contract and not upgrade they end the call, i have tried calling many times and they do the same thing. I decided to stop paying Vodacom amd wait for them to disconnect my contract and they have not cancelled it after 5 months of not paying them. They send threatening emails saying they will disconnect my contract in 7 days if no payment is made but its been more than 7 days since the first email and my contract is still active

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Replies (1)
Vodacom
Vodacom's reply04 May 2024, 13:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team