Contract cancelation with Vodacom

With thanks to Vodacom for many year's worth of loyal service. Regrettably circumstances change and a contract (****le) has to be canceled. The call centre as well as the website is not user friendly. Toby doesn't not work in this instance. We are frustrated, especially where I am assisting a parent with an overdue cancelation for old technology. Please review your user friendly approach for pensioners. We would appreciate an urgent follow up call from customer service to assist us in this regard. Thank you.