CP
Charl P
1 reviews | Active since Apr 2021
09 Apr 2021, 11:24
Contract cancelation Vodacom
Phoned Vodacom 3 times in 3 days. Cannot get contract cancelation confirmation per email and sms as promised. Apparently old contracts must be escalated to supervisor. They fail to complete the process... Can anyone help please
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Apr 2021, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2021, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Apr 2021, 08:14Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our cancellations team for further assistance. Based on the feedback provided, our team assisted with your cancellation request. Please note that you cancellation will be effective on the 31/05/2021. Kindly note that you will have to use all allocations before the cancellation date, as unused allocations will be forfeited. You will still be liable for the invoice dated 03/05/2021.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our cancellations team for further assistance. Based on the feedback provided, our team assisted with your cancellation request. Please note that you cancellation will be effective on the 31/05/2021. Kindly note that you will have to use all allocations before the cancellation date, as unused allocations will be forfeited. You will still be liable for the invoice dated 03/05/2021.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Apr 2021, 08:14
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our cancellations team for further assistance. Based on the feedback provided, our team assisted with your cancellation request. Please note that you cancellation will be effective on the 31/05/2021. Kindly note that you will have to use all allocations before the cancellation date, as unused allocations will be forfeited. You will still be liable for the invoice dated 03/05/2021.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our cancellations team for further assistance. Based on the feedback provided, our team assisted with your cancellation request. Please note that you cancellation will be effective on the 31/05/2021. Kindly note that you will have to use all allocations before the cancellation date, as unused allocations will be forfeited. You will still be liable for the invoice dated 03/05/2021.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,