RI
Razia I
1 reviews | Active since Nov 2020
10 Nov 2020, 10:33
CONTRACT CANCELATION & UPGRADES.
A Contract Upgrade was taken on the 27th of September 2020. The phone was faulty when received. The volume button as well as the power buttons fell out. The phone has been returned to Vodacom via Ram and now Vodacoms retention department are telling me to wait until the end of the month November 2020 for the contract to be canceled and a new one to be taken out during December 2020. The contract cancelation is in a pending state. I am currently sitting without a phone. I am being inconvenienced.
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Replies (2)
Vodacom's replyOfficial
10 Nov 2020, 11:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2020, 11:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Nov 2020, 13:54Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted and reversed your upgrade. Please note that the reversal will take effective at the end of the month, as the previous faulty handset will need to be removed from the profile. Our team also assisted in loading credits for the handset instalments charged for the two months. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted and reversed your upgrade. Please note that the reversal will take effective at the end of the month, as the previous faulty handset will need to be removed from the profile. Our team also assisted in loading credits for the handset instalments charged for the two months. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2020, 13:54
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted and reversed your upgrade. Please note that the reversal will take effective at the end of the month, as the previous faulty handset will need to be removed from the profile. Our team also assisted in loading credits for the handset instalments charged for the two months. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Drawing reference to service request number ***, our records indicate that your query was escalated to our retentions team for further assistance. Based on the feedback provided, our team assisted and reversed your upgrade. Please note that the reversal will take effective at the end of the month, as the previous faulty handset will need to be removed from the profile. Our team also assisted in loading credits for the handset instalments charged for the two months. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,