Contract cancelation ***** and Unhelpful service.

Hi Vodacom.

Can you explain how it's possible for a customer who previously had two contracts, requested to cancell one of them and extend the other,be a ignored by the person who was responsible for the upgrade.. So they conviently upgraded the other number and forgot to cancel the other one. After numerous attempts to get the other number cancelled, it's still not canceled yet I'm being billed