Contract cancelation

Interesting that I contacted their customer care last month to find out when my contract was ending and they advised that I would have to call again beginning of the following month to be able to cancel the contract. I followed their advise, I have been trying to contact them for the past 6 hours without success. Only to fugue out that they are not answering because I selected the cancel contract option. I then selected upgrade and the call was picked up within a minute and I found that interesting and they said they are not able to assist me because they only do upgrades. I'm very frustrated because I do not need the contract anymore. Is that a lot to ask for.