Contract Cancelation

Hellopeter please assist I have a serious problem with Vodacom I once wrote to you last year about it, and said you can't help me since my account has been handed over for suspension. I have paid all the erears as agreed then I called Vodacom to retrieve my account after so I can cancel again , they said it will take up to 24 to 48 hours then I must call of which I did. Only to find out the person who retrieve my account made it as an upgrade n now I'm stucked with Vodacom again they say they can't cancel mentioning many story I'm really tired of this cancelation case...please assist I'm available on this number ***