CF
Carlos F
1 reviews | Active since Dec 2022
03 Jan 2024, 14:11
Contract cancelation debit order issues
Extrimely desapointed with Vodacom. After a month of paying to have my contract cancelled I find out that they are still debeting me by debit order. Trying to get hold with no luck, as i do not have a vodacom cell number, and been told that they are not able to assist me. Find this verry irritating as having to waiting for a long periode of tyme for someone to help and at the end beingbtold that they are anable to assist. My feeling with this exoerience is to avoid debit order payments as this can be a night mere to be stoped, and to top up things the rate that i use to pay going up from R106.00 to a new rate of R153.80.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Jan 2024, 07:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2024, 07:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Jan 2024, 09:52Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you were still liable to pay for the December invoice. The invoice generated on the 01/12/2023 was excluded from the premature cancellation amount. As discussed, you should have been debited R106 instead of the R153.80. We loaded 1GB data valid for 30 days to make up for the incorrect amount debited.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you were still liable to pay for the December invoice. The invoice generated on the 01/12/2023 was excluded from the premature cancellation amount. As discussed, you should have been debited R106 instead of the R153.80. We loaded 1GB data valid for 30 days to make up for the incorrect amount debited.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2024, 09:52
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you were still liable to pay for the December invoice. The invoice generated on the 01/12/2023 was excluded from the premature cancellation amount. As discussed, you should have been debited R106 instead of the R153.80. We loaded 1GB data valid for 30 days to make up for the incorrect amount debited.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you were still liable to pay for the December invoice. The invoice generated on the 01/12/2023 was excluded from the premature cancellation amount. As discussed, you should have been debited R106 instead of the R153.80. We loaded 1GB data valid for 30 days to make up for the incorrect amount debited.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,