Contract cancelation

A consultant from your company **** to me in order to sign me into a new contract whilst i wanted to cancel the one i had because was already expired but my money was being debited from my account. He told me that only R100 will be debited for 5GB to use during the day and 5GB to use at night and not morethan R100 will be debited on ma account but R249.99 was debited from my account and He also said I can cancel it anytime didn't tell me about cancellation fee then I called vodacom customer service the lady who helped me told me in two days the money would be reversed back into my account but that didn't happen I called again another consultant told me that i have a contract which just started now in july ots ending on 2022 I asked her to cancel it for me she told me to hold a few minutes later She hang up on me when I retry to call I was blocked from calling