Contract Cancelation Complaint

My contract with Vodacom came to an end last year October 2020 and as a result I called up give my 30 days notice, which was the problem for me.

I had to call up maybe 4 - 5 times to cancel my contract with the Retentions Department, which frustrating because everytime I called I had to repeat myself and on the occasiona when I called up I made it very clear that I don't have a vodacom sim and I have to walk a distance to my cousin to call them however they were trying to retain me and offered callbacks which never happened. I think my last call I made was mid October and spoken to an adviser who confirmed that he will cancel the contract with immediate effect due to the fact that he could see that I have called up numerous time, and I thought it was the end of it and my last payment made on the 27th October 2020.

To my surprise I got a bill from Vodacom again in December stating that I owe them money and I have sent an email on the 14th December 2020 questioning the bill but didn't get any response once again I let things slide, thinking that it was sorted. In January I start getting calls from their Collections Department stating that my account is in arrears and I need to make an immediate payment. Again I had to explain myself of what happened last year and was told that I will be transferred to Retentions or Account department not really sure however the call would drop after a while waiting to be through and this probably happened for 2 weeks where Vodacom will call and they will call the morning round about 8am when I'm asleep. I had to repeat myself everyday for that week, I felt harassed.

Eventually I called last week spoke to Victor in the Retention department who confirmed that my account wasn't disconnected and that he needed to send a request to the back office department. To my surprise once again my number was migrated to Payge because I got an email confirming this, which I didn't want or give consent for. When I tried calling them (Call Centre) and put in my number it doesn't transfer to Contract because now my number is recognized as Payge so I can't get through to no one to get confirmation or clarification as to what's happened to my account now.

I have explained to Victor that I want to raise this as a complaint for the reason that my contract wasnt canceled even after 5 calls I made, the fact that I got harassment calls from the Collection Team, the fact that I had to waste my lunch time to sort out Vodacoms mess and the fact that if this has affected my credit score I need it to be rectified.