Contract cancelation and Router Collection

The only way to resolve the never ending matter between myself and Vodacom is through the National consumer Protection and the Telecommunications industry Ombudsman because you guys are not taking me serious it's now two weeks since I was told contract will be cancelled and Router will be collected but nothing I call and follow up no one is helpful even the CEO office it's useless no one responds to my emails this business is only happy to take our money and doesn't car less of our concerns