Contract Cancelation and Over charged payment

Item: Vodacom
Rating: 1
Author: Andile N

My contract ended in September 2024, Today Vodacom took twice the amount I was paying monthly. I have been trying to cancel the contract with them but no luck. I want my money refunded and cancel the contract with them. It’s very disappointing that a big company like Vodacom have such a poor customer service😡😡

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Replies (1)

Vodacom's replyOfficial

01 Nov 2024, 08:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Nov 2024, 08:18

Official