Contract cancelation

Absolutely pathetic services I canceled my vodacom home internet contract on 1st of February 2024. Today, being the 1st of March 2024 I decided to log into my account to see if I've now been ported to prepaid. When I get into the app it shows that I am still under contract. With that being said, on the 1st of February I received an email stating that it was canceled.

Tell me vodacom. How useless are the call centers you're giving leads to? This is a reason I will never recommend or deal with your service ever again.