1 reviews | Active since Feb 2018
Contract Cancelation
My contract with them was expiring in 01 December 2021,i made a call on the 08th of November 2021 to cancel it. I was promised that month end of November will be the last deduction but they will give me airtime for the last time. It happened that after the 3rd of December when checking my bills on the app, the expired contract also exist, tried to make several calls concerning it with no success. I phoned on the 7th of December 16:00 requesting the recording of the 08th of November when i was promised that it expired month end of November, the person who was helping me was Theresa Munga and she promised that i will get the record in 24hrs but i never received it.I phoned again on the 09th of December 17:45 and found Christian Deonaraian who said he is new and was left alone at work since the others have knocked off, but surprisingly when questioning him about my contract he keep on asking his superior and when i asked him to connect with his supervisor, the supervisor refused and they promised to call me the next day, but they never call. I phoned again on the 10th of December 2021 17:00 and spoke to Daniel Pillay who was understanding my story and promised to escalate my request and promised me that Vodacom will come back to me by the 13th of December 2021 and if not i must give him a call on the 14th of December 2021, vodacom never called. I phoned again on the 14th of December 17:45 and found Siyabulela Madikizela, i asked him to connect me with Daniel Pillay, he told me that he has knocked off early i should call him the next day. I called again on the 15 and found Pam but also she couldn't help, i asked her the recording of the 08th of December 2021 and she confirmed with her supervisor, the Supervisor told her that i must go to the nearest vodacom shop for the records, they can't help me. I am very disappointed with the poor service i received in vodacom. They want customers by force but they have poor service and they are not trustworthy as they do not keep their promises.
I phoned vodacom on the 07th of December concerning it and was told that the setting was not done.
They did the settings and was told to switch it off for 5 minutes.
It still didn't work and was told to go to shop and in the shop they also did settings and was told that if it's not working again i should send it to their technician, the router is still buffering during the day.
I have not sent it to their technician yet.
Vodacom is now the worst network service provider and on top of that they can't fix their problems but keep on giving empty promises
I phoned vodacom on the 07th of December concerning it and was told that the setting was not done.
They did the settings and was told to switch it off for 5 minutes.
It still didn't work and was told to go to shop and in the shop they also did settings and was told that if it's not working again i should send it to their technician, the router is still buffering during the day.
I have not sent it to their technician yet.
Vodacom is now the worst network service provider and on top of that they can't fix their problems but keep on giving empty promises
I am going to wait until Tuesday as he said and see if there is a change.
I am going to wait until Tuesday as he said and see if there is a change.
Vodacom agreed to cancel my contract and the debit they wanted to make this month end, i saw on the app its been rectified. Keep on making such platforms because when we go straight to them they don't help but in public they do.
Thanks a million times hello Peter.
Vodacom agreed to cancel my contract and the debit they wanted to make this month end, i saw on the app its been rectified. Keep on making such platforms because when we go straight to them they don't help but in public they do.
Thanks a million times hello Peter.