LN
Lerato N
1 reviews | Active since Feb 2024
14 Feb 2024, 10:31
Contract cancelation
I have been calling to since November to cancel my contract that was ending in January,because they say it must 30 days advance,now they deducted 547 in February of which they said January was my last payment date,I only canceled one contract of which they were two and left with 1,which I must pay 320,not ghey added other amounts of which they are lying says its tax and the statement say different, now they say I'm in arrears and it affects my credit score because of their mistakes, please help.
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Replies (1)Vodacom's replyOfficial
14 Feb 2024, 12:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Feb 2024, 12:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
