SQ
Sonwabile Q
1 reviews | Active since Nov 2025
21 Nov 2025, 13:10
Contract Cancelation
I have been calling to cancel an online contract that I made on Friday. Vodacom consultants have been lying and saying there's a system error and I need to wait for 24 hrs. Its been a week of trying to cancel the contract. Its a very frustrating process I even asked whats the process of canceling the online contract and make a new one in store. I was told the other one needs to be canceled first. I have calling for a week now requesting the same thing.
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Replies (3)
Vodacom's replyOfficial
21 Nov 2025, 14:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Nov 2025, 14:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SQ
Sonwabile Q's updateReviewer Update
21 Nov 2025, 20:21I am waiting for your call. I waited for the phones and when I called they said my was canceled. I went to ge phones at the store and they said the first application should be canceled first before a new one. I want to get phones at the store instead of online.
SQ
Sonwabile Q's update21 Nov 2025, 20:21
Reviewer Update
I am waiting for your call. I waited for the phones and when I called they said my was canceled. I went to ge phones at the store and they said the first application should be canceled first before a new one. I want to get phones at the store instead of online.
SQ
Sonwabile Q's updateReviewer Update
24 Nov 2025, 08:36Vodacom I have been in contact since the 11th with one of your consultants named Phiwe and she later started not answering her colleagues saying she on lunch. I spoke to Doreen and she told me its an IT error she has escalated it. I've been in contact since and I am really tired of this back and forth from your consultants. Please cancel my application. I have the worst experience with your company and it really is disappointing.
SQ
Sonwabile Q's update24 Nov 2025, 08:36
Reviewer Update
Vodacom I have been in contact since the 11th with one of your consultants named Phiwe and she later started not answering her colleagues saying she on lunch. I spoke to Doreen and she told me its an IT error she has escalated it. I've been in contact since and I am really tired of this back and forth from your consultants. Please cancel my application. I have the worst experience with your company and it really is disappointing.