QR
Quintin R
1 reviews | Active since Feb 2018
13 Feb 2018, 22:47
Contract Cancelation
I have requested to cancel my Vodacom contracts at a Vodashop as we relocated to New Zealand. The required me to pay a fee (+/-R8000.00) for premature contract cancellation after receiving quotations from the cancellation department . This was done on 26/08/2017 and submitted at Vodashop on the same day. Up until now i have been debited every month for the contracts and they are still active. I have requested 3 time to get this sorted out ASAP with no avail. Hopefully this will help........
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Replies (2)
Vodacom's replyOfficial
14 Feb 2018, 06:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Feb 2018, 06:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
QR
Quintin R's updateReviewer Update
25 Feb 2018, 21:35No reply on numerous mails send to Vodacom. Still a issue and not resolved as to date.....
Reference No: EC-1J5H-4Qv9Q2
This is really pathetic service received from a supposed to be good company....
QR
Quintin R's update25 Feb 2018, 21:35
Reviewer Update
No reply on numerous mails send to Vodacom. Still a issue and not resolved as to date.....
Reference No: EC-1J5H-4Qv9Q2
This is really pathetic service received from a supposed to be good company....