1 reviews | Active since Nov 2017
I have a contract phone with vodacom and i have never missed any payments. The last debit order went off on the 26th of Sept 2017. after that last debt order i phoned and asked for the contract to be cancelled including the airtime and i was told he was cancelled. after that they went on and put airtime in my phone right after i had told them that i do not want to continue with the contract. Then they debited an amount of R208 from my account on the 26th of october 2017 claiming that its for the airtime that they put on my phone after i had clearly stated that i do not want to continue with the contract. Now my problem is that they keep calling me telling me that my account is in arrears because i did a reversal of that R208. Why question is why must i account for something that was not my fault because now they want me to pay R308 and i am being told that this money is accumulative. I am very disappointed in Vodacom because now they do not want to solve their mess. Whoever put airtime in my phone after i had told them not to must be held accountable for this, otherwise i am taking Vodacom to court.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear client,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Sihle,
We do apologise for the inconvenience caused.
As per our discussion your query has been addressed and feedback was provided .
Regards,
Vodacom Consumer Website Team
HS
Best regards,
Dear Sihle,
We do apologise for the inconvenience caused.
As per our discussion your query has been addressed and feedback was provided .
Regards,
Vodacom Consumer Website Team
HS
Best regards,
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