Contract broken by Vodacom without notifying me!!

I've phoned Vodacom twice, but both times the phone was put down. I've send a complaint on the 19th January 2021 by email and the following email I send on the 21st January 2021 - still NO REPLY!! "I send a complaint on the 19th January 2021 received a parcel with my upgraded contract, made on the 14th January 2021. The upgrade was for three numbers – with two new phones. EVERYTHING HAS BEEN RECORDED ON YOUR SIDE!!!!! • My Phone, Johanna Fischer: ***: Samsung S20 + R390 Flexi + 5GB for R88 = R1068 • Sister Bernie: ***: HuaweiY5 R125 a month with R125 airtime/m • Sister Eileen (she passed away on Monday, the 18th January 2021): R39/m with R65 airtime

VODACOM BROKE THIS CONTRACT WITHOUT NOTIFYING ME, with only ONE telephone arriving. The Samsung S20 (PINK!!) WAS NOT IN THE PARCEL. When I phoned to complain, I was told that the phone is out of stock and Vodacom cancelled this contract. The third number on this phone was only airtime for R39, including the HuaweiY5. I’m paying for a Catholic Nun, Sister Eileen from Nazareth House, Pretoria. She passed away on Monday the 18th January 2021. When I asked to cancel this contract on the 19th January 2021, I was told that I need to pay a fine of over R500, I AM NOT ALLOWED TO CANCEL A CONTRACT BUT VODACOM CAN CANCEL MY CONTRACT, WITHOUT NOTIFYING ME, THEN PHONE ME A WEEK LATER AND OFFER THE SAME OFFER FOR A MUCH HIGHER AMOUNT.

The same lady that sold this phone to me on the 14th January 2021, phone me today, the 21st January 2021 at 12h10 – 12h23 on ***!!!! She was very kind. She did apologize, explaining that the phone was out of stock, but then came with a different deal. The contract that I agreed to was the Samsung S20 (PINK) for R590 + Flexi R390 for 5 GB for R88 = altogether R1068 per month. She now offered 5 GB night time + 5 GB day time = R99 AND THE SAMSUNG S20 R200 MORE!!!!! She asked me to hold the line, but then DISAPPEARED!!! …. and have not phoned back.

I know that the Samsung S20 is in stock. I know that Vodacom telephone service is R100 cheaper than the STORES, BUT THIS IS NOT THE POINT!!!! VODACOM SHOULD STICK TO THEIR WORD AND TO THE CONTRACTS THAT THEY AGREE TO WITH THEIR CLIENTS!!!!!!

Can an agent please phone me, to confirm that this contract that was made will be honoured by VODACOM AND SEND TO ME ASAP??Many thanks!

Suzette Fischer Cell: ***