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Ivan P

1 reviews | Active since Jul 2011

03 Feb 2018, 14:50

CONTRACT BREECH AND FALSE ADVERTISING

I was called and offered an upgrade on my existing data package as a promotion from Vodacom at no additional cost. My bill has increased by R100 last month and R650 this month . I would appreciate it if Vodacom can listen to the recordings and cancel these contracts with a full refund as well. A disappointed long and loyal Vodacom customer.

0
Replies (3)
Vodacom
Vodacom's reply04 Feb 2018, 07:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Feb 2018, 20:23
Official

Dear Ivan,

I do apologise for the delay in response.

I've responded to you via email with feedback.

Thank you for your patience.

Regards,

UW

IP
Ivan P's update01 Mar 2018, 18:19
Reviewer Update
Please be advised that your response does not rectify any issues that were raised in my complaint. I am still be debited from my account. Vodacom is deducting money from my account *****ently and needs to cease immediately. It would be appreciated if you finalise this matter urgently failing which I will hand the matter to my attorneys for further handling and register a case with SAPS. These deductions are *******. Where is your SERVICE DELIVERY - VODACOM?