JS
John S

1 reviews | Active since Dec 2017

28 Mar 2018, 16:00

Contract Breach and would happily destroy your business with a light shrug....

Today you phone, and in all honesty I did not feel like picking up because you tell the same story over and over and over and over again.

Today I spoke to Alex, again, who said that the only solution for me thay they have is to cancel my contract with no further payments. Not that bad an idea right? Well, I don’t believe that I will do that just yet and then you do the same to another business and clients of yours, then you give them the same solution and by doing that you keep your income steady and your problems quiet.

I do not want to hear about “towers will be built”. When will they be built? Because either each person can’t tell me, or the one person who could said possibly next year?

My neighbour runs her company from home with Telkom Mobile. Guess what?! They also don’t have a tower or good signal but oh my, they gave het a free booster because to them, it’s all about customer service.

I am not going to settle for this, because you are the ones who don’t care. I know you can’t get everything for free, but pulling an attitude with someone who pays thousands per month for company cellphones and internet might be actually DEDICATED to you, but not you to them!!!!!!

Vodacom, you are ***********, bad mannered, contract breaking (we will sue you if you do not pay, but please leave when we tell you we don’t want or need you as a customer), unreliable, unhelpful, uncaring and dishonest.

0
Replies (5)
Vodacom
Vodacom's reply28 Mar 2018, 16:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Mar 2018, 10:02
Official

Dear Mr John Stipp,

We thank you for bringing it to our attention,

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

Shad

JS
John S's update29 Mar 2018, 10:05
Reviewer Update
Good day Shad, I have received NO mails from you.......?
JS
John S's update29 Mar 2018, 10:10
Reviewer Update
“Kindly note our networks team will assist and make contact as per previous feedback received. Short code sms: fm (Full menu), mm (for your data bundle balance) or STOP to 31050 Register on the Vodacom App view itemized billing Logon www.vodacom.co.za Customer care dial (082)111, 111 or (082)135 USSD dial *111# or *135# Account enquiries dial (082)111 or 137 Voicemail retrieval (082)121 or (082)132 Please accept our apologies for any inconvenience caused. Warm regards, Shad” WHAT DOES THIS RESOLVE?!!!! It is the SAME story you tell me over and over as per MY PREVIOUS FEEDBACK AND EVERY FEEDBACK SINCE THEN!!!!! Your team will phone again, and tell me to wait for the tower (you refuse to help with signal boosters where TELKOM does) or that I am more than welcome to cancel my contract. Maybe you should send your “teams” out less to “investigate” the SAME PROBLEMS OVER AND OVER GIVING THE SAME ANSWERS. Maybe if you didn’t waste your resources, your customer service will improve? The same answer will be given since November and for the past 11 complaints!!!!!!!!!!!!!
JS
John S's update06 Apr 2018, 08:30
Reviewer Update
Ladies and gentleman, STILL NO CONTACT FROM VODACOM......