EP
Elmar P

1 reviews | Active since Jun 2017

28 Jun 2017, 15:00

Contract breach and poor service

<p>• I had a Nashua Mobile contract, Nashua was merged into Vodacom, taking over their client base with contracts. <br />• I had a Nashua 12 month contract which allowed upgrade every 12 months. Expensive but i was happy with the 12 month upgrade terms.<br />• My account was moved to Vodacom <br />• I have insisted that my contract remains on the conditions it was at Nashua Mobile and never signed any other contract with Vodacom, meaning the original signed Nashua contract prevailed. <br />• Received this last year after a lengthy debate, someone found it at Vodacom and confirmed that I should be on a twelve month contract<br />• This year, I had to start the process again and requested this in May.<br />• It is now nearly end of June and I had no feedback or correspondence from Vodacom<br />• I have not signed any other contract after the 12 month agreement at the time with Nashua Mobile<br />• I herewith request the contract to be honoured immediately as per agreement,</p>

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Replies (2)
Vodacom
Vodacom's reply28 Jun 2017, 15:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Jun 2017, 12:12
Official

Dear Customer,

As discussed, we have assisted with your query.

Regards

TS

Vodacom Consumer Website team