1 reviews | Active since Jun 2017
Contract breach and poor service
<p>• I had a Nashua Mobile contract, Nashua was merged into Vodacom, taking over their client base with contracts. <br />• I had a Nashua 12 month contract which allowed upgrade every 12 months. Expensive but i was happy with the 12 month upgrade terms.<br />• My account was moved to Vodacom <br />• I have insisted that my contract remains on the conditions it was at Nashua Mobile and never signed any other contract with Vodacom, meaning the original signed Nashua contract prevailed. <br />• Received this last year after a lengthy debate, someone found it at Vodacom and confirmed that I should be on a twelve month contract<br />• This year, I had to start the process again and requested this in May.<br />• It is now nearly end of June and I had no feedback or correspondence from Vodacom<br />• I have not signed any other contract after the 12 month agreement at the time with Nashua Mobile<br />• I herewith request the contract to be honoured immediately as per agreement,</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
As discussed, we have assisted with your query.
Regards
TS
Vodacom Consumer Website team
Dear Customer,
As discussed, we have assisted with your query.
Regards
TS
Vodacom Consumer Website team
