Contract breach

Good day

On the 1st of January 2023 I did not pay my vodacom account due to financial reasons.

On the 23rd of January I phone the *** number to arrange payment for January. I have arrange that in February they take R2500 my installment and the half that is R1250 for January and then the same for March.

In February they took R5000 from my account and that was not the arrangement so I went and reverse the money. Then when I phone Vodacom customercare they said but the half of R2500 and R2500 give you R5000 so I told them improbable.

So on the 5th of March they stop my selfone service and my wifi service. On the 6th of March I went to Vodacom Kroonstad and paid R2500 the full amount so that they van open my account. Then I phoned vodacom again *** and they said I should not have paid that money. They already have a payment plan for me. I have to pay R1680 for 6 months and my phone will be prepaid and I will have no wifi for this period and after 6 months my contract will go on as normal...

And they do not want to deduct the R2500 from the hole amount I owe...

So my question is R1680 X 6 =R10080

The amount I owed were R7500 and then I paid R2500 so the amount should be R5000 now.

Why can't my service be restored and why do I have to pay dubble?

I know I made a mistake not to pay but atleast do I want to pay...

Can you please let me know what to do... no one can or want to help me...

Thank you

Louise Olivier