Contract Breach

Good Day, Just an up date on the Breach of contract, by this ***********, company. Yes I know the contract is not mine but my sons, however this company has to install there devises on my sons contract in my home. Now their head office was contacted and all the breach of contract detailed to them, example, their words ****le will be delivered in 4 to 5 working days, four weeks later ****le arrives and setup, not working. Vodacom fibre contacted, Kenneth a agent answers and notifies that the ****le will be activated before end of day, nothing, Liesel is contacted and a ref.no. given SR*** , and another time for activation given, namely 24hrs. Nothing again contacted and another ref, given, now another 24hrs before activation or maybe longer as Thursday is a holiday. Now it is clear that the head office is ***********, as they have not even the curtsy to reply, they most think because it is my sons contract they do not have to reply to me, mistaken their incompetency has filtered down to their staff as well, because they have no concern about their customers why should their staff, I might not be a customer but my son is and he is being messed around, by this company, it is my home this thing is being installed in so I am being messed around, so it is my concern and they should answer to me. They said that fibre would be installed as soon as it is gone alive, well this has been a month ago, and no-one has contacted us to notify us that the connection would be installed, other suppliers, VOX, Frogfoot, etc are already installing in this area. Yes you would say why dont I go to them, well my son has been dealing with you for 10yrs or longer and now all of a sudden this incompetency, How can you expect anyone to rate you or even recommend you. Yes you can apologize for the inconvenience but this is not inconvenience this is plain incompetency on your side. I have the right to expect an answer from you as well as demand that this ****le be activated before the end of this day, you have breached the contract through your incompetence, and deserve the worst rating and star removed. I have the right to go to the ombudsman about this and will, should you be to ***ardly to stand up for your incompetence and reply.