RM
Roy M
1 reviews | Active since Dec 2018
08 Dec 2018, 07:49
Contract breach
I am a small business that custom build system for clients that communicate to the cloud via a 3G/LTE Router I have 6 contracts with Vodacom to supply these systems. On Wednesday 5 December 2018 all of my 6 contracts where disconnected without prior notice . I have 3 client systems that went down and had to get Pay as you Go SIM's to replace the contract SIM's at my cost. I reported the issue to Vodacom Somerset West with reference number 1- ********** ********** It is now 3 days later and have had no response or communication from Vodacom or the shop on why the 6 contacts where disconnected I see this in a very serious light as this is contract breach as I have fully paid for the service I will submit a expense claim for traveling , labour and SIM cost to replace the clients SIM's
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Replies (3)
Vodacom's replyOfficial
08 Dec 2018, 09:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Dec 2018, 09:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Dec 2018, 12:09Dear Customer
We tried calling you but no answer. Our records indicate that your issue has been escalated. The Service Request number is ***.Feedback on the service is that the credit limit has been increased.
Regards,
Vodacom Consumer Website Team
We tried calling you but no answer. Our records indicate that your issue has been escalated. The Service Request number is ***.Feedback on the service is that the credit limit has been increased.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2018, 12:09
Official
Dear Customer
We tried calling you but no answer. Our records indicate that your issue has been escalated. The Service Request number is ***.Feedback on the service is that the credit limit has been increased.
Regards,
Vodacom Consumer Website Team
We tried calling you but no answer. Our records indicate that your issue has been escalated. The Service Request number is ***.Feedback on the service is that the credit limit has been increased.
Regards,
Vodacom Consumer Website Team
Best regards,
RM
Roy M's updateReviewer Update
10 Dec 2018, 13:10Thanks for the feedback
I have the following Questions and Vodacom needs the answer in detail....full explanation
1. What was the reason why all my 6 contracts where disconnected from the internet?
2. Why was I not notified BEFORE the 6 contracts where disconnected ?
3. Why did it take 3 DAYS to reconnect the 6 contracts to the internet
3. Where do I submit my expense claim for cost incurred , travel time , consulting hours etc
4. Do you agree that Vodacom is in breach of contract as ALL fees were paid on 27 November 2018 and Vodacom is continued service WITHOUT notification
5. Please keep this post Public as the public in the street must become aware of Vodacom's business procedure and policies
I am planning to take this case to the ombudsman / public if Vodacom answers received are not complete and clear
Regards
RM
Roy M's update10 Dec 2018, 13:10
Reviewer Update
Thanks for the feedback
I have the following Questions and Vodacom needs the answer in detail....full explanation
1. What was the reason why all my 6 contracts where disconnected from the internet?
2. Why was I not notified BEFORE the 6 contracts where disconnected ?
3. Why did it take 3 DAYS to reconnect the 6 contracts to the internet
3. Where do I submit my expense claim for cost incurred , travel time , consulting hours etc
4. Do you agree that Vodacom is in breach of contract as ALL fees were paid on 27 November 2018 and Vodacom is continued service WITHOUT notification
5. Please keep this post Public as the public in the street must become aware of Vodacom's business procedure and policies
I am planning to take this case to the ombudsman / public if Vodacom answers received are not complete and clear
Regards