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Sinovuyo S
1 reviews | Active since May 2018
26 Jun 2020, 11:52
Contract breach
I signed up for a Sim only contract of 80GB,split in half for day and night. Vodacom decreased the data to 60GB per month without my knowledge. I had a direct debit set up and they have not been deducting their monthly payments and they have now barred all outgoing calls. When I called to follow up,I was told that my payment method was changed to cash. And I did not authorise this. I have been inconvenienced and I want reimbur*****t as they have breached the contract and affected my credit score negatively
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Vodacom's replyOfficial
26 Jun 2020, 13:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jun 2020, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Sinovuyo S's updateReviewer Update
26 Jun 2020, 15:59Advised does not mean resolved. I was not looking for advise but rather for my services to be reactivated as this is your fault. You have failed me yet again!
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Sinovuyo S's update26 Jun 2020, 15:59
Reviewer Update
Advised does not mean resolved. I was not looking for advise but rather for my services to be reactivated as this is your fault. You have failed me yet again!