1 reviews | Active since May 2017
Contract Billing Issue
<p>I think Vodacom has really stretched my patience. After 2 weeks of trying to settle and cancel my contract, which I eventually managed to cancel on the 13th of March and still had the debit order go off at the end of the month when I was promised that it wouldn't, I was surprised to see the contract debit order go off again at the end of this month (May). </p> <p> </p> <p>I called customer service and I was told that my contract was initially cancelled hence I didn't have the debit order go off in April but the cancellation was cancelled. Now, this I will never understand! How and why was the cancellation done without my consent?! Who did it? What must happen now?</p> <p> </p> <p>If it is not expensive data bundles and expensive call rates, it is holding for minutes to have your call attended and now it is cancelled contracts which are revoked for some crazy reason!! Please tell me and advise me what to do! I am unemployed and every cent means the world to me. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom rep**** to my complaint just for the show!! No one has contacted me, I am actually thr first person to make the means to contact Vodacom.
Vodacom rep**** to my complaint just for the show!! No one has contacted me, I am actually thr first person to make the means to contact Vodacom.
Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Best regards,
