Contract - Billing

<p>I when to Vodacom Chatz Horisonview for a new contract and to do a sim swope because I was with Telkom Mobile and wanted to keep the number. The Manager who assisted me activated my contract and gave me the new phone but I could not use the phone because he did not know how to do the sim swope. It took him 4 month to figure it out and after he manage to do it, I receive a bill every month with another account which I'm paying for that I do not even know about. I asked him about it and he admitted that he made a mistake and that he will cancel that account, after a month I noticed that I am still paying for that account and that he did not cancel it. I when to him once again and he said that he cannot remove the account and that he will pay me monthly for the account which he also is not doing. I'v logged a call with vodacom and talk to the call centre several times and they cannot help me, they said that I need to go to the person who made the mistake which I did for months and he is doing nothing about it. Vodacom cannot give me management numbers they do not want to investigate and every month I'm paying for something that do not have and did not sign for. </p>