I had 4 contract numbers with Vodacom, upon losing my employment, i contacted Vodacom to send me a quotation to cancel 3 of my contracts and make time prepaid, which Vodaom did. Within 3 days of receiving the quote, i made payment to Vodacom to have the contracts terminated. At the end of April I called to make sure tbis has been done as i had requested, the lady I spoke to confirmed that it has been. Since then Vodacom has been billing me for contracts that I paid to be cancelled. After making several calls to them, they eventually did but now they have debited my account to cancel those contracts while they have been paid for already. Last month I was also billed. When I call o am told they will credit my account, i don't want a credited account, i need my money back in my account as i am not employed and that's the only money I have. Since April I have been fighting this battle with Vodacom, it's September now.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, the 1st part of your query has been resolved. As for the additional pre-cancellation issue, this is still in progress. the reference number is ***.
Regards
Consumer Website Team(SA)
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, the 1st part of your query has been resolved. As for the additional pre-cancellation issue, this is still in progress. the reference number is ***.
Regards
Consumer Website Team(SA)
Best regards,
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