DH
Darren H
1 reviews | Active since Dec 2014
23 Jan 2018, 12:25
Contract billing
Hi Vodacom. Please can you sort my query out as a matter of urgency. I have been requesting for 3 months to have my cell phone contract cancelled as it was up for renewal and I was leaving for the UK, and would no longer require it. I have emailed cancellations on numerous occasions while in the UK, get no response, yet I am still being charged for a contract that's firstly elapsed, and secondly I can't use. This is ***** and I would like this resolved asap.
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Vodacom's replyOfficial
23 Jan 2018, 12:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Jan 2018, 12:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,