Contract billed without consent

Good day,

Kindly note that I have contacted your call centre and spoke to agents for approximately 20mins with no solution to my query.

I had contacted the customer service centre early last year to cancel a contract. I did not agree to a contract for R88 per month. I had gone into the store at pavilion and they asked me to call the contact centre once again and get the recording of my call. According to the agent today, I cannot get the recording as it is in archive and I should call back on Monday - after my 20min call.

I want this contract cancelled with immediate effect.

Kindly assist me urgently.