1 reviews | Active since Aug 2016
Contract bi-annual ugrade but charges migration Fee!!!
<p>I recently upgraded my 2 year old contract, then I was charged a migration fee which is double my montly subscribtion. Unbelieveable put in a quiry but nothing happend just decuted the ammount.</p> <p>How can I be charged migration if the exixting contract ended in anyway? Rediculous and unacceptable</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
That is correct but after putting it on this platform, it should have been done by the helpline orginally which I phoned and complained.
Thanks it was sorted out the same day, the helpline took a month and did nothing.
That is correct but after putting it on this platform, it should have been done by the helpline orginally which I phoned and complained.
Thanks it was sorted out the same day, the helpline took a month and did nothing.