GM
Gabby M
1 reviews | Active since Feb 2019
17 Oct 2024, 15:27
Contract *****
My husband has been a victim of ***** involving Vodacom.
In 2021, he took out a phone contract for my mother-in-law. Shortly thereafter, he was notified of an additional phone contract taken out in his name at a Vodacom store we have never visited. Despite actively reporting this issue to Vodacom, he received no support and was made to pay for the *****ulent contract.
To make matters worse, the same individual has now managed to secure another phone—an iPhone—under his name. This has all occurred without my husband's authorization or signature.
Throughout this ordeal, we have repeatedly reached out to Vodacom for assistance, yet we have not received the promised follow-up calls. This situation has been incredibly stressful and financially burdensome. It is concerning that such incidents can occur within their organization, and that they seem to be handling it with little urgency.
Based on this experience, I cannot recommend Vodacom as a service provider.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
18 Oct 2024, 08:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Oct 2024, 08:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
GM
Gabby M's updateReviewer Update
15 Jul 2025, 20:52It is deeply disappointing and wholly unacceptable for a reputable organisation such as Vodacom to act in a deceptive and dishonest manner.
An individual was assigned to assist my husband with this matter; however, this person has since disappeared without resolving the issue. Meanwhile, my husband continues to incur debit orders related to this *****ulent activity to this day.
There has been a complete lack of accountability from Vodacom, resulting in substantial financial losses amounting to thousands of rands over several years. The situation has escalated into a disproportionate struggle, resembling David versus Goliath, and has become a clear example of corporate bullying.
This conduct is ********* and demonstrates a serious breach of good faith on Vodacom’s part.
An individual was assigned to assist my husband with this matter; however, this person has since disappeared without resolving the issue. Meanwhile, my husband continues to incur debit orders related to this *****ulent activity to this day.
There has been a complete lack of accountability from Vodacom, resulting in substantial financial losses amounting to thousands of rands over several years. The situation has escalated into a disproportionate struggle, resembling David versus Goliath, and has become a clear example of corporate bullying.
This conduct is ********* and demonstrates a serious breach of good faith on Vodacom’s part.
GM
Gabby M's update15 Jul 2025, 20:52
Reviewer Update
It is deeply disappointing and wholly unacceptable for a reputable organisation such as Vodacom to act in a deceptive and dishonest manner.
An individual was assigned to assist my husband with this matter; however, this person has since disappeared without resolving the issue. Meanwhile, my husband continues to incur debit orders related to this *****ulent activity to this day.
There has been a complete lack of accountability from Vodacom, resulting in substantial financial losses amounting to thousands of rands over several years. The situation has escalated into a disproportionate struggle, resembling David versus Goliath, and has become a clear example of corporate bullying.
This conduct is ********* and demonstrates a serious breach of good faith on Vodacom’s part.
An individual was assigned to assist my husband with this matter; however, this person has since disappeared without resolving the issue. Meanwhile, my husband continues to incur debit orders related to this *****ulent activity to this day.
There has been a complete lack of accountability from Vodacom, resulting in substantial financial losses amounting to thousands of rands over several years. The situation has escalated into a disproportionate struggle, resembling David versus Goliath, and has become a clear example of corporate bullying.
This conduct is ********* and demonstrates a serious breach of good faith on Vodacom’s part.
GM
Gabby M's updateReviewer Update
17 Oct 2025, 13:04I will continue to highlight this complaint to demonstrate the sheer lack of professionalism within Vodacom as an organisation. Following their investigation, Vodacom confirmed that there was indeed foul play within their operations. They made firm promises to reimburse the funds ****** from my husband; however, when the time came to fulfil that commitment, they once again disappeared having only processed one refund of 2.
Furthermore, there has been no explanation of how this breach occurred, no formal apology, and no discussion regarding compensation for the compromise of our personal information while under their care. Initially, we were content with simply having what was ****** returned, yet it appears that even this is proving to be an unreasonable request for Vodacom to honour.
At this rate, this interaction is laughable.
Furthermore, there has been no explanation of how this breach occurred, no formal apology, and no discussion regarding compensation for the compromise of our personal information while under their care. Initially, we were content with simply having what was ****** returned, yet it appears that even this is proving to be an unreasonable request for Vodacom to honour.
At this rate, this interaction is laughable.
GM
Gabby M's update17 Oct 2025, 13:04
Reviewer Update
I will continue to highlight this complaint to demonstrate the sheer lack of professionalism within Vodacom as an organisation. Following their investigation, Vodacom confirmed that there was indeed foul play within their operations. They made firm promises to reimburse the funds ****** from my husband; however, when the time came to fulfil that commitment, they once again disappeared having only processed one refund of 2.
Furthermore, there has been no explanation of how this breach occurred, no formal apology, and no discussion regarding compensation for the compromise of our personal information while under their care. Initially, we were content with simply having what was ****** returned, yet it appears that even this is proving to be an unreasonable request for Vodacom to honour.
At this rate, this interaction is laughable.
Furthermore, there has been no explanation of how this breach occurred, no formal apology, and no discussion regarding compensation for the compromise of our personal information while under their care. Initially, we were content with simply having what was ****** returned, yet it appears that even this is proving to be an unreasonable request for Vodacom to honour.
At this rate, this interaction is laughable.
GM
Gabby M's updateReviewer Update
23 Oct 2025, 15:28Days later, still nothing. the blatant disregard for the importance of doing things conscientiously is actually inconceivable, South Africa, home of the lawless LOL!
GM
Gabby M's update23 Oct 2025, 15:28
Reviewer Update
Days later, still nothing. the blatant disregard for the importance of doing things conscientiously is actually inconceivable, South Africa, home of the lawless LOL!