Contract at Fourways

I took out a new contract (cell) recently from Vodacom. Lerato - FOURWAYS did not ask what I wanted and I assumed she was loaded the same contract Ive ALWAYS been on. She loaded a contract just for the cell and now Im paying through my **** for phone calls as its "pay as you go" instead of what it was meant to be. Afterwards she SPECIFICALLY said she asked me what contract I wanted and I told her this. When I asked to change she said I must pay an "upgrade fee". So for me to have an account where Id be paying a lot more per month (the monthly amount plus the phonecalls) I still had to pay a fee??? And all because they did not load the correct contract / couldnt confirm it with me that they were all of a sudden changing it for (???) what reason.

I am SO SICK of South Africa's service industry where the people youre PAYING for a service act like theyre doing you a favour!!!

Also - I dont know if Fourways is particularly bad but the way you need to wait to see a consultant (no order to it or queue). You just mill around and wait and hope they call you next (in the non-existent "queue") - while there are 10 other employees doing nothing but only a couple of consultants. I HATE going into the store merely cos of the the way you need to wait aimlessly for a consultant - and yes, you ALWAYS have to wait.