Contract approved on Black Friday and then 5 Days later they tell me application incomplete

<p>So here is my story, on Black Friday the 25th of November at 11:40am I called Vodacom Online Store to order a Black Friday deal with was The Sony Xperia X with the uChoose Flexi 110 package, you also get the Sony Xperia XA Ultra and a R10 000 Study online voucher with the package. I talked to the lady and she told me that my application was successful and and started to verify my details on the system, after the details where completed she read out the terms and conditions for me, she asked me where the package can be delivered and on what number they can contact me on, I gave here my work address and my cell number. She told me that the order was placed and that i can just wait for a call to tell me when the package will be delivered. To my understanding the order is completed!!!! Today at 9:22am I called the Vodacom Online Store to find out when my packaged will be delivered, the call center agent told me that there is no package under my name????? So i called Vodacom again to find out the problem. The call center then diverted my call to the Confirmation desk where the lady told me that my application is not completed??? On Friday the lady told me that it is completed!!!! Vodacom tells you that the calls are recorded, and the lady told me on the Friday that my order was placed. I have a order number and they told me today that it is on the system. The order number is 1- ********** 9****. On the Phone today i was talking to Shahista at the online call center with told me she will call me back after talking to the manager, and I did not get a call back from the lady, So i called the online store one more time at 3:00pm to find out if changed have been made. So the Phone diverted me to the Sales Department where i explained the story to a man called Elroy, he told me that i need to call the online store ( where they fail to sort out my problem and never call me back) i told him that i have been calling around the hole day and that people by vodacom fail to assist me regarding the order. Please can management or above contact me so when can sort out this problem????????</p>