Contract approved and sold but Smart Watch not available

We are very Disappointed in the service recently experienced at a Vodacom branch close to us. I am contemplating if i should rather switch back to another service provider however to date we have not had problems and always pay our contracts on time.

We are looking to get a contract on a Galaxy A34 5G as well as a Galaxy Watch 6 for a comfortable price. My husband went to the Vodacom shop, completed all documentation on Black Friday. I received an SMS i was approved, all i needed to do was pick the contents up on the 1st December only to find that we cannot because they dont have the watch in stock anymore, we can have an upgrade on the watch only to find it is not an upgrade and we need to regenerate the contract and await for another approval and then go to head office for confirmation.

All we wanted was the Galaxy A34 5G (Green) and Galaxy watch 6 for the price we wanted with no issues and it seems this is not the case.

we have no alternative now but to venture to other mobile shops to see where we can get what we wanted at the price it was promoted to us.