Contract application pending for more that 3 weeks!

I have been applying for a laptop contract for the past 3 weeks with Vodacom. Consultants that answer my call when i have called keeps on telling me that the status of my application is pending due to documents that are outstanding. I have send the required documents about 3 times and I was told that their email system is not working. I have enquired on the 27 August and I was told that my application is closed and need to apply again. I did sent documents the same day with a new order of a different laptop and later the consultant called me to tell me that they cannot retrieve my documents. I did send again the documents again on the 28 August and still to date I don't get any feedback. I have called again on the 30 the 30th August and have been sent from pillar to post. The service from Vodacom is bad.