VK
Vanya K
1 reviews | Active since Oct 2013
07 Aug 2020, 11:14
Contract application pending for 7 days
Waited along time to move to Vodacom from cellc when my cellc contract expired. App**** online for new Vodacom contract deal, received vetting Reference via email sms, but nothing for 7 days. Wasted all my free airtime,minutes trying to following up with call centers to get status, only to receive vetting pending status. No other updates via sms or email. Starting to think to go back to CellC or MTN because I just sitting here waiting. Come on guys, abit of urgency and client service, especially in these times. Wishfull thinking. Giving them 24 hours then Im going with a other network rather.
Helpful (0)
Replies (4)0
Replies (4)VK
Vanya K's updateReviewer Update
07 Aug 2020, 11:16***
VK
Vanya K's update07 Aug 2020, 11:16
Reviewer Update
***
Vodacom's replyOfficial
07 Aug 2020, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Aug 2020, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
VK
Vanya K's updateReviewer Update
11 Aug 2020, 11:12So no one contacted me, I REACHED out to the social media team. They then told me my application has expired, expired why? I don't know, no one vetted it, I have now reapp**** only to be told the package I app**** for on the 31 of July is no longer available by social media team, but i supp**** and app**** as per the t&c's but Vodacom just couldn't care less. I'm a NEW customer that wants to move from Cell-C to Vodacom, and this is my first experience with you guys. Really bad service.
VK
Vanya K's update11 Aug 2020, 11:12
Reviewer Update
So no one contacted me, I REACHED out to the social media team. They then told me my application has expired, expired why? I don't know, no one vetted it, I have now reapp**** only to be told the package I app**** for on the 31 of July is no longer available by social media team, but i supp**** and app**** as per the t&c's but Vodacom just couldn't care less. I'm a NEW customer that wants to move from Cell-C to Vodacom, and this is my first experience with you guys. Really bad service.
Vodacom's replyOfficial
19 Aug 2020, 15:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and feedback provided.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply19 Aug 2020, 15:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and feedback provided.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,