Contract application nightmare.

So, i lost my prepaid phone. Decided let me best apply for a Voda contract instead of buying another phone because i have been thinking about the contract. I tried to order online but it was not work(voda online). I then made a call 04 June2018 and i spoke to some lady with the username: LM_CHETTYA. She took me through all the application steps. Did the credit vettting and the contract was approved. I told her i want to keep my old number and i will do a sim swap as soon as i receive their new phone. This lady took down my contact details. I gave her my office number (which i just found out that she recorded an incorrect number). I gave her alternative cellphone number(she did not record it dow). She wrote down my lost number which is still have to do a sim swap on. How do you expect to call get hold of me on a temporarily out of order number??? All this was for a confirmation purpose to my application. Well, i waited the whole week for Voda to contact me or deliver my new phone.

Today i decide to call and make a follow up today 08 June2018, only to be told that my application has been cancelled and i have to do a new one. The reason for cancellation was that they could not get hold of me on the 2 numbers i provided them with. Firstly she put incorrect office number. Secondly she expected the next person to get hold of me on a lost number/phone. This is total BS! Couldn't they easily email me like they did when i app**** to at least make me aware that my contact numbers are invalid?? I made a new application today and was told to wait for approval. The lady who helped me today said the phone i wanted is out of stock and i might have to wait another week. This mean 2 weeks and maybe more without a phone. I was only willing to be 3-4 days without my primary number but now voda consultants f***d my life.