Contract application nightmare

<p>Good day,</p> <p>After deciding to move to Vodacom from cell C I phoned Vodacom. They asked for which contract I want to apply for and then they took my details and said they will call me back. Just after 10 minutes they called back and said I am approved. Great! I was then only informed that I can only port if I first have a pre-paid sim and then from that Vodacom pre-paid sim they can port me to the Contract simcard. They informed me that the application will be cancelled and I have to go to a Vodacom shop. This was Monday last week...</p> <p> </p> <p>I went to the Vodacom shop in Menly where the service was great. I explained the situation and the lady started the process to port. After two hours in Menlyn the sms to port did not come through. The next morning it came through and I was asked to send the numbers on the back of my new Vodacom simcard. Hopefully now everything will be sorted out if I go to the shop because I havent heard back and they will call me back if they need anything. No. When I arrived at the Menlyn Vodacom shop they said the number did not work... Ok so we start the process again and go through three of their simcards before it works. Lukily this time the sms come through immediately. Ok now we finally apply for the contract again. The online contract application from Monday was not cancelled therefore we cannot apply. We phone the online service. Thankfully they are still open and they cancel the application. The lady start inserting my details for the contract and I start to get some hope. After another two hours spent in menlyn on my Wednesday the lady said all smiles I can come back tomorrow and another employee will help me and it sounds like finally I will get my phone on the Thursday but she is not working Thursday and I can only go back that Friday.</p> <p> </p> <p>Friday back at the Menly vodacom shop. After some time after the inserting all my details into the system, restarting the sytem and very confused looks the employee seems not to be able to get things working. No, he says there seems to be another application on my number... Yes that is the number we ported to the vodacom pre paid simcard, OOOHH! Eish... But there seems to be another application already made for that contract that needs to be cancelled (the one made Wednesday..) I'm not sure why we need to do the whole contract vetting procedure AGAIN!? Anyhows this is the expert so another appliction for the contract is made, but at this time my composure starts to crack and I inform the employee of my frustration. He understand.. and said that it will be sorted out tommorow I should just call him to follow up on the progress Saturday. They gave me a nano-simcard so I cant use it and therefore cannot call, etc. We continue our conversation through whatsapp. Friday night he informs me that this process can take another 3 or more days. Tiping through the tears I tell him its fine and he can continue.</p> <p> </p> <p>Saturday I hear nothing. I contact them on Monday and he informs me that he still cant apply because they have not cancelled the application made on Wednesday.</p> <p> </p> <p>Tuesday, he informs me that he is not working but will let his co-worker phone again to further the process. This is Wednesday now and I still dont know if that application has been cancelled. Then we can start again from the start to try agian.</p> <p> </p> <p>I have never experienced such inefficient process. I would really advise anyone to rather skip the trouble and apply at other service providers I had far better experiences. </p> <p> </p> <p>But for now I will hope and wait to get that contract, hopefully in 2017 still.</p>