Contract application new

i had the worst experience with Vodacom in Canal walk. Saturday of the first, went into the branch to apply for cellphone contract with my documents. A consultant by the name of Lauren assisted me who confirmed the application has been processed but had a blocked which required a dispute from the Headoffice and she was unable to explain the reason for the block. was told it will take up to two days. Sunday made a phone call and my phone was answered by a different consultant who advised my application was approved and he will get her to call me by COB, still no call received. Monday of the 3rd i called into the store spoke with Dalen who took my ID number and confirmed my application was approved i should come into the store and sign my contract and collect the cellphone, got there after 5pm, assisted by another guy as lauren was not in, she went at the back to collect paper' work, to my surprise he brings a manager to tell me, no supporting docs were there i needed to bring my bank statement again. asked why was i asked to come to the store yet my docs were not available. this is pathetic. my concern is that i was told it is approved what was done with my docs, a ***** maybe. this is terrible. i had to risk my life and went into the store as we all know these are hectic times with COVID only to be told that all was confirmed on the was lies. what service is this?

i would like an urgent response with these incidents as in yesterday. Vodacom evidently is pathetic or perhaps has no't trained their consultants enough. three people told me three different things and that was all to my expense of up and down and my airtime. Contact me on: ***