Contract application

I am very disappointed and angry at the same time , On the 11 November 2017 , I went and app**** for a Huawei phone that comes with a wristband, A lady by the name of Mbali scored me and qualified for the phone.

She then told me she will call me when the phone arrives , Then she calls me during the week saying my phone has arrived , I even left work early to go and collect the phone .To find out that she ordered me a wrong phone and she doesn't even know her products as I was the one correcting her. The attitude there sucks and its more like they are doing us a favor working there ,Mbali apologized and told me she will re-order the phone .

Then she calls me to say that she has done the SCORING again for the phone without my concern and it was declined .Why is Vodacom scoring people without their concern ,Its not allowed . She has tempered with my scoring without my concern and still I do not have a phone .

I want Vodacom answer me about this .I am very disappointed in how things are done . Now because of being scored TWICE I cannot get a phone . My job requires a phone and thanks to Vodacom I do not have one .Can someone from Vodacom explain why was I scored twice without my concern and still no phone .I am very angry about this . Why was I scored without my concern ,That is not allowed at all .It has affected a lot of things in my life