RM
Roberto M

1 reviews | Active since Jul 2016

13 Jul 2016, 14:44

Contract and Porting- Shocking Service

<p>After cancelling my contract, no department is able to help me with any service. When I contact prepaid department, they tell me that my number is with contract. When i contact contract departmet, they tell me to that muy number is with Prepaid department. </p> <p> </p> <p>Three months later, I got tired of this and decided to port. My number was succefully port by Cell C however Vodacom still does not want to release my whole number. </p> <p> </p> <p>Again they have stories. Its being a week now since Cell C ported my number and Vodacom is yet to release my number fully. </p> <p>I have been told that technician are woirking on it for the 6 days.</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply14 Jul 2016, 05:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RM
Roberto M's update19 Jul 2016, 10:16
Reviewer Update

To date, No one has contacted me.