JD
JENNIFER D
1 reviews | Active since Jul 2011
24 May 2019, 13:16
Contract amount higher than advertised
I did a data application on 5 March 2019 at the Vodacom shop at Westgate and was assisted by Zanele Nhlapo (NHLAPOZ03). I took up the promotion of 20Gig for R199 but my billing reflects R225. I did not take up additional services. I called in to the call centre and they advise me to go back to the shop. I do not have the luxury of time for this. Is there another way to be assisted? Data SIM card number ********** 257
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Replies (2)
Vodacom's replyOfficial
24 May 2019, 14:00 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 May 2019, 14:00
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
24 May 2019, 15:28 Dear Jennifer
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply24 May 2019, 15:28
Official
Dear Jennifer
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team